Get Support

Download the Direct DMG, open Writers Studio, and choose Start 7-Day Free Trial. No account, email, or payment method is required to begin.

• • One full-use trial is available per Mac and needs internet to start
• • When it ends, projects stay readable and exportable
• • Buy and activate a $59 Direct license to restore editing and AI

Solution:

• • Use the license management portal to review active devices
• • Deactivate an old Mac before moving to a new one if needed
• • Include your purchase email if you contact support
• • Mention whether the issue is checkout, activation, or sign-in related

Solution:

• • Direct edition supports your own provider API keys
• • Both editions support Ollama and a self-hosted OpenAI-compatible AI server
• • App Store Basic and Pro tiers unlock hosted cloud AI credits
• • Self-hosted requests go directly to your chosen server and do not use hosted-AI allowances
• • If a provider call fails, tell support which provider and model you selected
• • Include screenshots if the issue is settings-related

Solution:

• • The editor, worldbuilding tools, notes, and export workflow work without AI setup
• • Cloud AI subscriptions only unlock hosted AI credits
• • You can skip AI during onboarding and configure it later from Settings
• • Ollama and compatible self-hosted servers remain available for writers who want to use their own AI infrastructure instead of hosted AI

Export the format appropriate to your publishing workflow, then review Amazon's current requirements before uploading.

Amazon controls KDP formatting requirements and upload acceptance. Writers Studio does not create KDP-specific packages or guarantee that a file will be accepted.

Solution:

• • Include what you were doing right before the issue happened
• • Mention whether it happened in writing, export, AI, or activation
• • Add the macOS version and app build if you know them
• • Screenshots are useful when the issue is visible

Solution:

• • Describe the workflow you were trying to achieve
• • Explain what is awkward or missing today
• • Beta users can send rough notes, not polished testimonials
• • Prioritize practical friction over abstract ideas