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We're here to help you succeed with LiteStep. Find answers, get assistance, and access resources to make the most of your theme.
Documentation
Comprehensive guides covering installation, customization, and troubleshooting.
Browse DocsCommon Issues & Solutions
Quick fixes for the most frequently reported issues
Theme Not Loading Properly
Solution:
- • Clear your browser cache
- • Check if any apps are conflicting
- • Ensure your Shopify plan supports the features
- • Try incognito/private browsing mode
Images Not Displaying
Solution:
- • Check image file sizes (max 20MB)
- • Ensure images are in supported formats
- • Verify image URLs are correct
- • Re-upload images if necessary
Cart Not Working
Solution:
- • Disable conflicting cart apps
- • Check product inventory availability
- • Ensure shipping zones are configured
- • Test with different products
Search Not Returning Results
Solution:
- • Ensure products are published and visible
- • Check search terms spelling
- • Verify products have proper titles/descriptions
- • Allow time for search indexing
Helpful Resources
Additional resources to help you succeed
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Response Time
We typically respond to support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your subject line.